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Our products are authorized under the manufacturer's full warranty.
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12 months from the date of installation or shipment on materials sold by Door Resources, except electrical components or where the manufacturer's warranty differs. We also provide a 3 months warranty on Labor (installation and repairs) from the date of installation.
Upon request, once the defective Product is returned to Door Resources for inspection free and clear of all liens and encumbrances and accompanied by the statement of defects and proof of purchase, Door Resources will, at its sole option, replace the Product with new or remanufactured product (as applicable) or refund the purchase price in exchange for the Product.
This warranty only applies to the original end user of Products (“Original User”). Except where prohibited by law, this warranty is not transferable.
The following costs, expense and damages are not covered by the provisions of this warranty: (i) back charges or labor costs including, but not limited to, such costs as the removal and reinstallation of the Product or for normal maintenance; (ii) shipping and freight expenses required to return the Product to Door Resources; (iii) failures, defects, or damage (including, but not limited to, any security related breach or failure or loss of data) caused by the Original User, any third party or third party product, service, or system connected or used in conjunction with the Product; (iv) any other incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages; or (v) normal wear and tear.
(i) used for purposes for which they are not designed or intended by Door Resources; (ii) which have been subjected to alteration, misuse, abuse, negligence, or accident; (iii) which have been improperly stored, installed, maintained, repaired or operated; (iv) which have been used or installed in violation of written instructions provided by Door Resources; (v) which are not the proper size for the application or have been damaged or are defective due to improper installation or installation with improper or incorrect parts; (vi) which have been subjected to improper or harsh temperature, humidity, or other environmental conditions (i.e., corrosion); (vii) which, based on Door Resources examination, do not disclose to Door Resources satisfaction non-conformance to this warranty; (viii) except where prohibited by law, which have been purchased through a non-authorized seller; (ix) which are not new, including, but not limited to, returned, refurbished, or similar products. Additionally, this warranty does not cover scratches, abrasions, or deterioration due to the use of abrasive materials, paints, solvents, or other chemicals and does not cover Oil Rubbed Bronze finish (613) as this finish is designed to improve over time and will change in appearance, creating a living finish through daily use.
Door Resources does not authorize any person to create for it any obligation or liability in connection with the Products. No other warranties, express or implied, are made to the Original User with respect to the Products. Any implied warranty of merchantability or fitness for a particular purpose shall be limited to the duration of this warranty, as applicable to the Product. No agent, representative, dealer, distributor, Authorized Seller or Authorized Reseller has the authority to increase or alter the obligations under this warranty. Door Resources maximum liability hereunder is limited to the original purchase price of the Product. No action arising out of a claimed breach of this warranty by Door Resources may be brought by the Original User more than one (1) year after the cause of action has arisen.
To obtain performance of any obligation under this Warranty, you must contact:
Door Resources, Customer Service Department, 5025 Courtney Drive, GA 30297 USA,
Tel 404-361-8360, Email: email@example.com
a. The Warrantor will only honor replacement with an identical or similar products or parts of it which are distributed by the Warrantor.
b. Customer service department hours are between 8:00 am and 4:30 pm EST, Monday through Friday, except holidays.